Privacy Policy

At Brand Craft Media, we strive to ensure that our clients are satisfied with the services we provide. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the circumstances under which we offer refunds and how the refund process works.

Refund Eligibility

Refunds are available for services provided by Brand Craft Media under the following conditions:

Service Not Delivered: If we fail to deliver the service as described or agreed upon, we will offer a refund.

Request for Refund: Refund requests must be submitted in writing within 7 days of the service delivery date or the start of the project. After this period, we will not be able to process refund requests.

Incomplete Work: If the work provided is incomplete or does not meet the agreed specifications, we will first attempt to resolve the issue by revising the work. If the issue cannot be resolved, a refund may be issued.

Non-Refundable Services

Certain services provided by Brand Craft Media may not be eligible for a refund, including:

Any services or work that has been completed and delivered as agreed.

Custom design or consulting services that have been initiated and completed.

Digital products or downloadable items once they have been delivered.

Services that have been canceled by the client after the work has begun.

Refund Process

If you are eligible for a refund, we will process your refund within 10 business days. Refunds will be issued via the original payment method unless otherwise agreed upon. Please note that we may retain a portion of the payment to cover any administrative fees or costs incurred during the provision of the service.

Exceptions

In certain cases, such as when payment processing fees have been incurred, a partial refund may be issued.

Contact Information

If you would like to request a refund or have any questions about our refund policy, please contact us:

Email: [email protected]

By using our services, you acknowledge and agree to this Refund Policy.